POOL CONSTRUCTION PROCESS – STEP 13
Start-up & Orientation
“STARTUP” – BRIEF OVERVIEW: Starting the pool up can sometimes take a few days since this is the time that we make sure everything is working as planned. The first visit usually gets the chemicals added, pumps running and everything programmed. If something doesn’t work at this point, we make arrangements to have it repaired immediately so that we can go through how everything works (and show you it in action) during orientations. Startup can easily take a few days if more complex programming is involved or minor issues are encountered that need to be addressed prior to turning the pool over to you.
“ORIENTATION” – BRIEF OVERVIEW: Once we get everything working perfectly, we will schedule an appointment to show you how to use your new pool equipment. This meeting should be around an hour and entails all aspects of your pool project: from what everything is to how everything works! Bring a notepad, pen, and pay attention – our “POOL SCHOOL” can be quite informative. By the end of our 1 hour class you should have a better idea on pool & spa maintenance, day to day operation, programming, water chemistry, and overall aspects of your new pool and/or spa.
FREQUENTLY ASKED QUESTIONS:
Can we use our pool prior to orientation? Possibly. Unless you have a 3M Quartz or Pebble Fina interior, you can ABSOLUTELY use your pool once it’s started up. If you have 3M or Fina, you may have noticed the ZERO ALKALINITY process going on which helps to make your interior look great. This process involves high amounts of ACID in your pool and it’s not safe to swim! A general rule of thumb is, once the pump & filter is running, it’s safe to swim. If the pump is not on, then probably not yet. If you notice that there are delays in “orientation” it’s usually a minor issue. We will keep you informed.
What if I forget all the things you go over at orientation? Orientation is meant to be fun and informative so if you don’t take notes, don’t sweat it! We will usually have all the information on our website for future reference or we can answer any questions you have via email or phone later. If there are any issues that need our attention, just call and we can come out and help you out later too. We also have a newsletter & pool reminders that we’ve signed you up for automatically. This helps to keep you posted on what to look for in maintaining your pool. It has reminders to keep you from guessing!
What happens if something is not working at orientation? Occasionally, there are things that we notice later in the startup process. Don’t worry, we have a great warranty and ANY little thing you see just let us know – we’ll take care of it. Remember, you have a THREE year warranty on the equipment – and we’ll keep you posted (and reminded) on when this warranty expiration is approaching.
What types of issues do you have at pool startup? Pool startup exposes all sorts of issues that go unnoticed during pool construction. There are tons of working parts on a pool and they all have to come together in the final few days. It’s not uncommon to have a heater that doesn’t work or a pump that sounds funny. For the most part, this is rare but we have checklists a mile long and there’s always something that requires a fix. This is why we like to have a week or so to make sure everything is perfect before we turn it over to you!
ENJOY YOUR NEW POOL!